Zenith Bank Launches Artificial Intelligence Chatbot – ZIVA

Zenith Bank Plc has introduced its Artificial Intelligence (AI)-powered Chatbot on WhatsApp Zenith Intelligent Virtual Assistant (ZIVA).

Gatekeepers News reports that ZIVA from Zenith Bank will enable customers to perform financial transactions and also allow them enjoy real-time customer service from their smartphones.

According to the bank, Customers can enroll by simply adding the bank’s verified WhatsApp mobile number 07040004422 on their mobile phones, and agree to the legal terms of use, and then initiate a conversation.

The bank added that the product will provide the convenience for the bank’s customers to interact and transact on a 24-hour basis on the encrypted WhatsApp platform.

Other services rendered by ZIVA include the ability to respond to chats/queries anchored on the existing WhatsApp platform, customers can open new accounts, receive instant transaction notifications, check their balances on the go, transfer funds and top up airtime.

Cheques, pay bills, applications for loans can also be confirmed through ZIVA; accounts can be blocked, customers can request for mini statements, among other banking services.

The Group Managing Director/Chief Executive of Zenith Bank, Ebenezer Onyeagwu said: “The launch of ZIVA is driven by the need for additional secured channels of communication with our customers as we deepen our retail penetration.

“Since the behavioural pattern of the modern customer dictates that they want to engage with brands over the channel of their choice, it was really important for us as a leading financial services institution and a pioneer of several technological innovations in the financial services industry to implement this solution in order to continue to create value for our teeming customers who incidentally were already using WhatsApp as a primary channel of communication.”