Recruitment: Apply For GHML Recruitment 2022

Recruitment, apply for Grooming Health Management Limited (GHML) recruitment 2022 below.

Gatekeepers New s reports that Grooming Health Management Limited (GHML) is an extensive platform that is geared at making itself the key medical platform for middle-class individuals.

GHML recruiting to fill the position below:

Job Title: Call Centre Agent

Location: Lagos
Employment Type: Full-time
Reports to: Customer Services Manager
Work hours: 48 hours shift in 4 days

Scope of Work

The primary duties of the Call Centre Agents will include:

Provide product and service information to clients
Managing inbound and/or outbound calls from customers, distribution partners, and providers.
Manage and resolve customer complaints.

Responsibilities

Respond to all Enrollee and Provider inquiries in a friendly, professional manner using the suggested script.
Keep up-to-date information on all plans of GHML and tariff and communicate same to customers in a professional manner.
Explain benefits, eligibility status, enrolment processing procedures, and status of authorizations and referrals to callers.
Provide up-to-date information about company products and services to clients, providers, and billing agencies.
Grant authorizations code for medical treatment, if covered on the plan.
Proffer on-the-spot solutions to enrollee challenges.
Escalate challenges to line managers
De-subscription of members’ plans upon their request, or due to recurrent non-payment, if directed by your line manager.

Requirements

A Bachelor’s Degree or HND from a reputable Tertiary Institution.
A qualification in a health/biological science or in a related field would be an added advantage.
At least 2 years relevant work experience.
Must be willing to work 24 hours
Knowledge of the operations of the National Health Insurance Scheme (NHIS) and Health Maintenance Organization will be an added advantage
Must be Conversant with the HMO processes and Maintenance
Knowledge of call centre telephony and technology is an added advantage.

Required Skills:

Good communication/presentation skills (both oral and written)
Excellent customer relationship skills
Proficiency in the use of Microsoft Office Packages, such as Word, Excel, PowerPoint, and other relevant computer applications
Good Typing Skills
Attention to detail
Ability to work as a team player
Good Coordination, administrative, Analytical, and problem-solving skills.

Application Closing Date
25th February 2022.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter in one document to: career@groominghm.com using the Job Title as the subject of the email.

Disclaimer: Gatekeepers New s gets job vacancies from advertising agencies and other sources to inform the public about employment opportunities. Gatekeepers New s or any agent does not seek any payment in whatever form for prospective candidates to apply. We, therefore, implore you not to pay for any job vacancies because they are not for sale, and we are not responsible for any loss that may arise as a result of this.