Recruitment: Apply For Kenya Airways Recruitment 2022

Job Title: Station Officer

Location: Lagos, Nigeria (On-site)
Job type: Full-time
Level: Mid-Senior level

Job Purpose

• Reporting to the Station Manager, the ideal candidate will be required to oversee the day-to-day operations in consultation with the Station Manager whilst ensuring the implementation of the station management system.
• He/she will also be required to ensure that standards of punctuality and customer service are delivered in accordance with the company policies and procedures and compliance with the regulatory authorities.

Principle Accountabilities
Policies and Procedures:

• Ensure compliance to all relevant policies, processes, and procedures is achieved so that work is carried out in a controlled and consistent manner.
• Conduct internal audit/spot checks to ensure compliance with safety and security procedures, service standards, and recommended practices.

Safety, Quality & Environment:

• Promote and maintain a positive safety culture, a healthy, secure, and cost-effective operation for Kenya Airways and ensure compliance with the relevant industry/legislative requirements and company procedures to ensure a healthy and safe work environment.
• File and retain the flight plan to comply with legal and company requirements to ensure aircraft operations safety (where necessary).
• Identify and report hazards, near misses, incidents, and accidents.

Day-to-Day Operations:

• Monitor to ensure that standards of punctuality and customer service are delivered by third parties as per contract and Service Level Agreement and in accordance with the company policies and procedures and relevant regulatory authorities.
• Oversee efficient passenger handling at check-in, boarding, and arrivals for a positive pleasant customer experience and ensure achievement of passenger satisfaction and comfort.
• In the absence of the Station Manager, liaise with relevant authorities and ensure conformity with all regulatory requirements, organization standards, and local procedures and represent Kenya Airways at AOC meetings to address airport facilitation issues.
• Direct, monitor and control the departure process for the on-time departure of flights within the established safety and security procedures.
• Foster and maintain a good working relationship with other airlines and airport stakeholders to facilitate smooth Kenya Airways (KQ) operations.
• Plan, brief, supervise and ensure efficient allocation of tasks and responsibilities to staff for optimal shift performance.
• Consult, communicate and disseminate information as appropriate to passengers, staff, and third-party service providers to eliminate lapses in service delivery/recovery.
• Prepare and file all flight handling reports and other reports for effective management of information.
• Deputize the station manager when he/she is out of Station/away from duty.
• Promote company image to enhance public relations and customer loyalty
• Ensure implementation of KQ WAY best practices at the station.

Requirements
Knowledge, Skills, and Experience

• Bachelor’s Degree or relevant Higher Diploma from a recognized University.
• Experience in all-round airport handling with at least 3 years in a supervisory role.
• Safety Management System (SMS) Awareness training.
• Airside Safety –Initial and Aviation Security –Initial training.
• KQ – Dangerous Goods Regulations Category 10 (CAT 10).
• Station/Ground Handling Management (IATA) or equivalent.
• Passenger Handling Training.
• Financial Management/Cost Control Awareness.
• ALTEA DCS – CM and FM.
• Excellent analytical, negotiation, and influencing skills as well as excellent communication skills.
• Ability to handle pressure and difficult situations with resilience, calmly and effectively.
• Must be a person of unquestionable integrity.

Behavioural Competencies:

• Teamwork/team player.
• Customer focus.
• Results-oriented.
• Initiative.
• Problem Solving Skills.

Benefits

• Competitive salary
• Casual work environment
• Great work-life balance
• We value autonomy
• Environmental-friendly (we try to use as less paper as possible!)
• Opportunity for growth for all our employees …and more!

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online