Recruitment: Apply For Online Food Company Recruitment 2022

Recruitment, apply for Online Food Company recruitment 2022 below.

Gatekeepers News reports that We are an Online Food Delivery Company located in Lekki Phase 1, Lagos Nigeria, with staff size of 50-100 Employees

Online Food Company Plc is recruiting to fill the following positions:

Job Title: Customer Service Representative
Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• Maintain positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer orders and inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Good product knowledge in order to answer questions.
• Ensure payments are confirmed before processing orders.
• Process orders in good time and send same to the kitchen for processing.
• Follow up oncustomer orders to ensure they are prepared and dispatched in good time.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues including dispatch team as necessary.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Send report at the close of shift

Customer Service Representative Requirements:

• B.Sc / HND in Mass Communication or any similar discipline
• Minimum of 3 years of work experience in a similar position.
• Proficient knowledge of customer service, and standard office practices and procedures.
• Proficient standard office equipment skills.
• Outstanding communication skills, both written and verbal.
• Strong people skills.
• Excellent phone etiquette.
• Outstanding organizational skills.
• Ability to stay calm when customers are stressed or upset.
• Fast in typing with computer.
• Must have worked as a customer service personnel in a restaurant

Note