Recruitment, apply for Archware Tech Group recruitment 2022 below.
Gatekeepers News reports that Archware Tech Group is a result-driven tech company in Lagos, Nigeria, established to provide technological innovations that help improve the quality of work and lives of people across several business sectors.
Archware Tech Group is recruiting to fill the position below:
Job Title: Customer Service Executive
Location: Maryland, Lagos
Employment Type: Full-time
Summary of Role Objective
- We are looking for a Customer-oriented Service Executive who will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal / customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers.
Additional Responsibilities:
- Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Qualifications
Minimum Educated level:
- Second class lower (2:2) University Degree or the equivalent in Administration or related field
Person Specification:
- Maximum of two (2) years of relevant experience
- Age Limit: 30 years
- Tenacious and persistent
- Flexible and adaptable
- Personable and able to persuade and influence others
- Innovative and Pragmatic
- Smart and trainable
- Confident and courteous
- Ability to maintain a professional appearance and provide a positive company image to the public on the job
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
Core Competencies:
- Strong verbal and written communication skills
- Problem-solving skills
- Strong presentation skills
- Strong interpersonal skills
- Numerical skills
- Strong logical reasoning
- Attention to details
- Organisational skills
- Knowledge of product.
Application Closing Date
26th August 2022.
How to Apply
Interested and qualified candidates should send their CV to: njoku_joe@yahoo.com using the Job Title as the subject of the mail.
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