Recruitment, apply for Qatar Airways recruitment 2023 below.
Gatekeepers News reports that Qatar Airways connects more than 160 destinations on the map every day, with a fleet of the latest-generation aircraft.
Qatar Airways is recruiting to fill the position below:
Reservations and Ticketing Agent
Job Specifications:
Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria.
Job Description:
In this role, you are expected to provide full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in-person meetings in order to achieve optimal customer satisfaction and achieve annual budget revenue targets.
Key Accountabilities
- Make and confirm reservations for passengers.
- Arrange Reservations and routing using timetables, airline manuals, reference guides, and tariff books and proper issuance of ATB for all types of ticketing transactions.
- Assist mishandled passengers such as NOREC/DNB to reduce passenger complaints.
- Issue tickets quoting correct fare to reduce passenger complaints and debit notes.
- Advice on changes in flight plan or to cancel or confirm the reservation.
- Advise load control personnel and other stations on changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
- Ensure that the sales report is closed on time.
- Initiate and promote QR products to generate revenue.
- Record and process reservations made by phone/fax/e-mail; actions telex messages and authorities.
- Handle Help desk – assist travel agents with seat confirmations, upgrade/downgrade proposals.
- Issuance of MCO’s and refunds; process lost tickets and time-barred tickets.
- Examine passenger tickets to direct/advise passengers correctly.
- Plan routes and compute ticket cost, using schedules, rate books, and computers.
- Determines whether space is available on travel dates requested by the customer.
- Telephone the customer or Travel Agent to advise of changes with travel conveyance or to confirm the reservation, as well as alternate available options.
- Sell and assemble tickets for transmittal or mailing to customers.
- Answer inquiries made by travel agencies or transportation firms, such as airlines, bus companies, railroad companies, and steamship lines.
Qualifications and Requirements:
- Bachelor’s Degree or Equivalent with 1 year of job-related experience
- Recognized IATA / Airline Basic Tariff Course will be an added advantage.
- Fair knowledge of World Geography.
- Excellent English language communication skills – spoken/written.
- Thorough knowledge of special rates/offers/promotions.
- Proven ability to manage room sales with due regard to the Revenue.
- Ability to adhere to Management policy and target sales mix to achieve maximum room revenue, ensuring every opportunity to sell is taken.
- Demonstrate Quality Consciousness.
Method of Application
Qualified and interested candidates should click here to apply
Deadline: March 1, 2023
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