Recruitment, apply for MultiChoice Group recruitment 2023 below.
Gatekeepers News reports that MultiChoice Group is a leading entertainment company and we’re home to some of the most recognised brands on the continent. Its entertainment platforms – DStv, GOtv, Showmax and DStv Now – are a hub for more than 19 million people across 50 countries.
MultiChoice Group is recruiting to fill the position below:
Senior Manager, Customer Management – Showmax Nigeria
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria.
Qualifications and Requirements:
Essential:
- Bachelor’s Degree with qualifications in Marketing or Business Management.
Other advantageous qualification:
- Specific qualifications in customer value management, Digital Marketing, human centred design and/or customer experience.
- Training in Customer Relationship Maagement (CRM) and CRM tools (MS Dynamics, Salesforce and Braze).
- Training in ISO, 6 Sigma, lean management or other relevant quality management systems.
- MBA advantageous.
Experience:
- 5 years’ experience in Customer Value Management (CVM)
- Experience with Customer Experience (CX)
- Experience in CVM and CX analytics, data and insights reporting (machine learning and predictive model experience highly advantageous)
- Knowledge of Pay TV industry & Pay TV operations, SVOD and Digital Marketing
- Knowledge of digital content industry
- Experience in formulating & implementing Customer Value and Customer Experience strategies
- Experience in market and customer research
- Deep knowledge of current and future trends in the African cultural and entertainment sector
- Must have a passion for leveraging data and insights to drive profitable customer growth
Technical Competencies:
- Customer Value Management
- Customer Experience Management
- Data and Analytics
- Stakeholder Management
Campaign Management:
- Awareness of competitors and best competitive strategies
- Familiarity with current customer trends in African and other markets
- Strong capability in driving actionable insights from data (Reporting and Research)
- Financial Management/Budgeting
- Competor analysis
- Reporting and Research
- Regulatory compliance and legal environments.
Behavioral Competencies:
- Be passionate about customer experience and the Video and Entertainment Industry.
- Strategic thinking and foresight
- Interpersonal, networking and influencing skills
- Problem solving and analytical skills
- Ability to understand business objectives and align to CVM, CX and Retention
- Risk Management
- Future Oriented
- Digital Mindset
- Coaching.
Deadline: Not Specified
Disclaimer: Gatekeepers News gets job vacancies from advertising agencies and other sources to inform the public about employment opportunities. Gatekeepers News or any agent does not seek any payment in whatever form for prospective candidates to apply. We, therefore, implore you not to pay for any job vacancies because they are not for sale, and we are not responsible for any loss that may arise as a result of this.
