Recruitment: Apply For GIG Logistics Recruitment 2024

Recruitment, apply for GIG Logistics recruitment 2024 below.

Gatekeepers New s reports that GIG Logistics is a member of The GIG Group and prides itself as Nigeria’s leading logistics company. Incorporated in 2012 and headquartered in Lagos, Nigeria, GIG Logistics leverages technology to gain a competitive advantage.

GIG Logistics is recruiting to fill the position below:

Customer Experience Officer
Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria.

Job Description:

- Sell bus ticket at GIGM terminals to walk in guest
- Make and/or change travel reservation for walk in guest using the online booking system
- Create and maintain guest reservation records
- Announce arrival and departure information using the public address system
- Assist in guest luggage check in

Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
Adhere to the company’s policy on guaranteed reservations and no-shows.
Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
Resolve service problem by clarifying the guest complaint via phone, email and in person
Forward booking/traveling reschedule request to the concerned unit
Serve guests by providing service information related to travelling schedule, fare and payment
Promote the online booking, app downloads and other products and services of the company to customers.

Qualifications and Requirements:

Minimum of Bachelor’s Degree or HND in any relevant discipline
Minimum of two (2) years of cognate experience in Customer Service / Care.

Skills

- Excellent Customer Service
- Effective Written and Verbal Communication
- Computer Literacy

Exceptional time management.
Problem-Solving Skills
Neat and Professional Appearance
Outstanding interpersonal skills.
Ability to Stay Calm Under Pressure
Organized and Detail-Oriented
Able to Work a Flexible Schedule.

How to Apply

Interested and qualified candidates should send their CVs to: jobs@thegiggroupng.com using the Job Title as the subject of the mail.

Deadline: June 9, 2024

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