Recruitment, apply for Opay Nigeria recruitment 2024 below.
Gatekeepers News reports that Opay is a one-stop mobile-based platform for payment, transportation, food & grocery delivery, and other important services in your everyday life.
Opay Nigeria is recruiting to fill the following positions:
Customer Support Representative
Job Specifications:
- Full Time
- Required Qualifications: OND – BA/BSC/HND
- Location: Cross River, Delta, Enugu, Kwara, Nasarawa, Sokoto | Nigeria.
Job Description:
The Customer Support Agent is responsible for the resolution of all inquiries, complaints, and requests received via OPay customer support telephone lines, establishing and management of customer relationships.
Key Duties / Responsibilities
- Answer all incoming calls from customers and provide resolution to complaints, inquiries, and requests.
- Document and report all call information according to standard operating procedure.
- Escalate pending/ failed transactions and other non-First Time Resolution complaints to the Follow-up team.
- Follow up with customer calls where necessary.
- Report service failures and other product-related issues observed while taking calls from customers to the call center management for further action.
Qualifications and Requirements:
- Minimum OND in Mass Communication or related courses.
- Minimum of 1 year experience as a call center or customer service agent.
- Strong written and verbal communication skills, with attention to detail
- Strong analytical, organizational, and multi-tasking skills.
- Energetic, highly self-motivated, and able to work efficiently and productively.
Deadline: August 23, 2024
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