Recruitment, apply for Flour Mills of Nigeria Plc recruitment 2024 below.
Gatekeepers News reports that Flour Mills of Nigeria Plc has been a part of the lives of Nigerians at home and abroad. Our global vision is to be a leading food company in Africa providing high-quality and affordable products in the most convenient ways to consumers through world-class brands like Golden Penny Flour, Golden Penny Semovita, Goldenvita, Golden Pasta, and Golden Noodles. The Company’s flagship brand, Golden Penny, remains one of the best-known and preferred brands amongst bakers, confectioneries, and consumers in Nigeria.
Flour Mills of Nigeria Plc is recruiting to fill the position below:
Customer Service Analyst
Job Specifications:
Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria.
Job Description:
Support the Customer service operation to collect and analyze customer data, track operational KPIs to improve productivity, and service delivery to customers, and provide executive reporting for insights & resolutions.
THE JOB
- Track and analyze key metrics – OTIF, Customer complaints, Customer satisfaction index, adherence to ETA scheduling, etc
- Collect data, analyze, consolidate, and generate weekly performance reports (month, quarter, year trends) and roll up each week’s numbers to HCOF.
- Make recommendations and identify trends in issues and concerns. Work to correct immediate issues and perform root cause analysis to ensure underlying problems are identified, documented, and corrected.
- Contributes to continuous process improvement initiatives.
- Develop and implement Customer satisfaction surveys every quarter for continuous customer service improvement.
- Recommend revisions to existing reports, and/or assist in the development of new reporting tools as needed.
THE PERSON MUST
- Have strong communication and interpersonal skills.
- Possess the strong capacity to handle stress problem problem-solving abilities and decision-making prowess.
- Have the ability to analyze huge volumes of data.
- Ability to work independently and within a team
- Be familiar with CRM systems and packages.
Qualifications and Requirements:
- BSc in any related field.
EXPERIENCE
- 3 years in a customer/business/sales analyst or similar role in FMCG or Telecom.
Deadline: Not Specified
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