Federal Competition and Consumer Protection Commission (FCCPC) has said it will probe consumer grievances of exploitative practices in banking, telecommunications, and aviation sectors.
Gatekeepers News reports that FCCPC’s director of corporate affairs, Ondaje Ijagwu in a statement released on Sunday, said the probe will commence from December 3 to December 5.
Ijagwu said the probe would address issues related to poor service delivery, exploitative practices, and possible violations of consumer rights.
He said, “In the banking sector, the FCCPC will engage Guaranty Trust Bank (GTB) over reports of network failures that hinder customers from accessing their funds or using banking applications.”
“In the telecommunications sector, MTN Nigeria faces questions regarding persistent complaints of undelivered data services, unexplained data depletion, and inadequate customer care.”
“Similarly, Air Peace Limited will address allegations of exploitative ticket pricing, including significant price hikes for advance bookings on certain domestic routes.”
“These inquiries are being conducted under the Federal Competition and Consumer Protection Act (FCCPA) 2018, specifically Sections 17, 18, 32, 33, 80, 110, 111, 112, and 113, which empower the FCCPC to investigate and resolve practices that undermine consumer rights, disrupt markets, or create unfair competition.”
The director said FCCPC’s engagement with the companies provides a platform to address consumer concerns, clarify business practices, and enforce compliance with regulatory standards.
He noted that the companies will be required to appear before the commission on specified dates to provide information and responses, allowing it to make decisions and address outstanding issues efficiently.
Ijagwu said the action reflects FCCPC’s commitment to safeguarding consumer rights, fostering a fair marketplace, and ensuring accountability across all sectors.
He urged consumers to continue to report instances of poor service delivery or exploitative practices to FCCPC through its official channels.
