Recruitment, apply for PZ Cussons Nigeria Plc recruitment 2025 below.
Gatekeepers News reports that PZ Cussons Nigeria Plc is part of a multinational consumer goods business, PZ Cussons Plc. It manufactures and distributed some of the best-loved brands in Nigeria, from Imperial Leather to Cussons Baby, Morning Fresh to Thermocool, and Robb.
PZ Cussons Nigeria Plc is seeking qualified candidates for the positions below:
Customer Care Supervisor
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos| Nigeria.
Job Description:
- Answer incoming calls and respond to customer emails.
- Manage and resolve customer complaints effectively.
- Identify issues and escalate them to supervisors when necessary.
- Provide customers with information about products and services.
- Route calls to the appropriate resources as needed.
- Document all call details according to standard operating procedures.
- Follow up on customer calls when required.
- Complete call logs and reports accurately.
- Perform other assigned duties as needed.
- Ensure efficient use of resources and minimize environmental pollution while carrying out responsibilities.
- Maintain effective safety management practices.
- Sustain quality systems management.
- Contribute to the implementation of sustainable continuous improvement systems
Qualifications and Requirements:
- Knowledge of customer service practices and principles.
- Excellent data entry and typing skills.
- Excellent listening skills, along with strong verbal and written communication abilities. communication skills.
- Ability to handle stressful situations appropriately.
- Computer Literate.
- Relevant degree in any discipline.
Deadline: March 3, 2025
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