Recruitment, apply for ipNX Nigeria Limited recruitment 2025 below.
Gatekeepers News reports that ipNX Nigeria Limited is one of Nigeria’s fastest-growing Information and Communications Technology companies. In its business, it connects everything – people, information, and services.
IpNX Nigeria Limited is recruiting to fill the position below;
Service Fulfillment Engineer (IBD)
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Oyo | Nigeria
Job Description:
We are currently seeking a service fulfillment and Support Engineer to join our Ibadan team, to improve on the SLAs with customers by reducing the MTTR which also translates to improve service to customer.
Responsibilities
- Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.
- Retail Customers: Restore service failures within 24 hours of its occurrence.
- Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried out to resolve customer service incident
- Identify, plan and execute nodes/segment that require preventive maintenance on the network.
- Liaise with NSD in preparing bid documents and preparing technical documentation for presentation during presales engagement.
- Ensure weekly support status reports are done and submitted timely for review.
- Provide backend support to FSE in integrating new customers to the network or providing customer’s link upgrade.
- Timely delivery and completion of Assigned projects.
- Draft out project implementation plan (PIP) for new projects and installations and ensure strict adherence.
- Managing Pre-Installation procedures (site survey), and actual Installation, integration and maintenance of microwave radio links.
- Ensure no stock-out of tools and materials for network implementation and for fault support
Qualifications and Requirements:
- BEng Computer Engineering, BEng Electrical Electronics or any IT related degree. (2.2/ Upper Credit Minimum)
- CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
- At least 2 years in the telecommunications industry,
- Customer centric and stakeholders’ management.
- Good LAN/WAN network design and implementation skills.
- Ability to solve complex problems in the shortest available time using honed analytical skills.
- Good interpersonal skills with customers, vendors and members of team.
- Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, BGP, OSPF, RIP etc.).
- Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).
- Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
- Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.
- A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN, DMVPN.
- Knowledge and experience with network security (IPSec Firewalls) is desirable.
- A hand on experience with OSPF and BGP is desirable.
- Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.
- Must be able to follow multiple simultaneous projects to completion with minimal supervision.
- Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.
- Strong telecommunications transmission skills (both Optical and wireless), IP design skills, in depth knowledge of IP Network Troubleshooting.
- Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
- Hardworking and Tenacious.
- Performance driven.
- Sharp analytical and logical reasoning.
- Work effectively with your own initiative and with minimal supervision and also as a part of a team.
Salary: N200,000 Net
Service Fulfilment Technician
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Abuja | Nigeria
Job Description:
This role is responsible for ensuring the operational effectiveness of all ipNX products and directing the development and implementation of service fulfillment strategies in line with customer needs and ipNX’s objectives.
Responsibilities:
- Supervises laying of cables directly in trenches or string it through conduits running through trenches
- Conducts quality control of fibre project at all steps of implementation & acceptance in accordance with the following Fibre Optics OSP Parameter, (Manhole, Route Marker, HDPE & PVC Duct, Bridge Attachments, crossings (road, drainage,streams, etc.), Blowing & Pulling, Splicing, Joint Box, ODF / DDF,Site Entrance etc.
- Monitors and reports all assigned projects at dedicated sites and ensuring timely completion of projects with strict compliance of HSE policy procedures.
- Plans and schedules project timelines and milestones using appropriate tools.
- Proffers cost cutting strategies for each project while showing loyalty, honesty, transparency and dedication in daily duties.
- Ensures excellent customer relationship management; vendor management, and resolution of complicated community issues as well as other issues.
- Inspects, approves and signs-off all implementation and as-built-drawings steps and documentation.
- Optimizes backbone performance and losses by reducing extra cable joints.
- Manages technical discussion and problem resolutions with vendor and contractor.
- Submits all progress reports and documentation requirements of the retail business in the project implementation process.
- Supports the sales and marketing department to complete a sale by verifying ipNX’s infrastructural capability to fulfil customer service installation
- Suggests value and service improvement initiatives to customers based on service fulfillment expertise and experience.
- Receives and manages service escalations from the Customer Experience and Advocacy unit,communicates the status and remediation plan and follows through till the issue is resolved.
- Develops best fit work methodology to ensure that installations are done at minimal cost and that customer satisfaction is achieved.
- Structures end to end development and delivery approach.
- Drives continuous improvement to create efficiencies/ improve products/services.
- Tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients.
- Ensures provision of excellent customer service by identifying customer needs, handling customer concerns and fulfilling customer requests in a timely manner.
- Coordinates customer installation process.
Qualifications and Requirements:
- A Bachelor’s degree in Engineering, Computer Science, or an equivalent in working experience.
- Minimum of 2years’ Service Fulfillment experience in the IT/Telecommunications field –Broadband Service Operations in particular
- Experience in Project Management, Engineering and Design, Customer Relationship Management, Logistics and Resources Management, Business Development, Stakeholder Management
Salary: N200,000 Net
Deadline: Not Specified
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