Recruitment, apply for Stanbic IBTC Recruitment 2025 Below.
Gatekeepers News reports that Stanbic IBTC Bank is a full-service financial services group with a clear focus on three main business pillars – Corporate and Investment Banking, Personal and Business Banking and Wealth Management.
Stanbic IBTC Bank is recruiting to fill the position below:
Consultant, Customer Experience
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos| Nigeria.
Job Description:
- Responsible for defining, understanding and adherence to our service standards across the network by making sure that our service touch points are adequately equipped to deliver service optimally.
- Responsible for defining recovery strategies due to service failures as well as service monitoring at different customer touch points.
- Responsible for coordinating service measurement interventions (ISS, Mystery shopping Voice of customer survey etc).
- Track and report trend of exceptions and exceptional service identified in the network.
- Coordinate stakeholder engagement for the team ( Post mystery shopping engagement, post ISS etc.)
- Track and report trend of exceptions and exceptional service identified in the network.
Qualifications and Requirements:
- BSc in any related field.
- Professional Certification can be an added advantage.
Experience:
- Minimum of 5years experience in customer experience/customer facing related roles.
Additional Information
Behavioural Competencies:
- Interacting with People
- Interpreting Data
- Managing Tasks
- Meeting Timescales
- Upholding Standards
Technical Competencies:
- Creative Mindset
- Excellent interactive and assertive skill
- Attention to detail.
- Good innovative skills
- Good Excel and Power Point skills
Banker, Business
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos| Nigeria.
Job Description:
To deliver on the Enterprise Direct value proposition by managing a portfolio of clients through the direct banking sales and service model (i.e. email, phone calls and other digital platforms available) for service and transactional solutioning as well as leveraging the existing branch footprint and relevant stakeholders.
Qualifications and Requirements:
- First degree in any related field
- Cognate experience in sales and relationship management of customers to be able to drive profitability and build relationships
- Minimum of 3-6 years’ experience in sales and relationship management as a business banker or relationship manager/officer and able to drive profitability and build relationships or leverage from client’s interactions and touch points. Proven successful track record in sales and service. Knowledge of the bank’s products, services and digital platforms.
Additional Information
Behavioural Competencies:
- Articulating Information
- Conveying Self-Confidence
- Interacting with People
- Producing Output
- Showing Composure
- Taking Action
- Team Working
Technical Competencies:
- Banking Process & Procedures
- Cross and Up-Selling
- Customer Understanding (Business Banking)
- Customer Understanding ( Consumer Banking)
- Process Governance
- Product Knowledge (Business Banking)
- Product Related Systems (Business Banking)
Consultant, Customer Experience
Deadline: Not Specified
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