Federal Competition and Consumer Protection Commission (FCCPC) has summoned the management of Air Peace Limited in response to numerous complaints regarding the airline’s failure to refund ticket fares to passengers, particularly in instances where flights were cancelled by the airline itself.
Gatekeepers News reports that in a notice issued on June 13, 2025, the Commission required Air Peace to appear at its Abuja headquarters on June 23, 2025, to respond to the increasing public concerns and allegations involving violations of consumer rights.
This directive was communicated by the Director of Corporate Affairs, Ondaje Ijagwu, who stated that the airline’s actions contravene Sections 130(1)(a), (b) and 130(2)(b) of the Federal Competition and Consumer Protection Act of 2018. These sections guarantee consumers the right to prompt refunds when their bookings or reservations are not fulfilled due to the service provider’s failure.
The summons is issued under Sections 32 and 33 of the Federal Competition and Consumer Protection Act 2018, which require Air Peace to provide necessary documentation, including a complaint log for refund-related issues over the past 12 months, records of all processed refunds, a list of all canceled flights during the same time period, and details of measures implemented to mitigate the hardships faced by affected passengers.
The statement read, “The Federal Competition and Consumer Protection Commission has summoned the management of Air Peace Limited over a deluge of consumer complaints from across the country relating to the non-refund of ticket fares, even in instances where the airline had cancelled its flight operations.
“These actions potentially contravene Sections 130(1)(a) and (b), and 130(2)(b) of the Federal Competition and Consumer Protection Act 2018, which expressly guarantee consumers the right to timely refunds where advance bookings, reservations, or orders are unfulfilled due to service-provider’s failure. This provision enshrines the principle of fair dealing and safeguards consumers against unfair, unjust, or unreasonable practices by service providers.
“In a formal summons dated June 13, 2025, the Commission, invoking Sections 32 and 33 of the Federal Competition and Consumer Protection Act 2018, requires Air Peace to appear before the Commission at its Abuja Headquarters on Monday, June 23, 2025.
“Specifically, Section 33(3) of the FCCPA mandates compliance, and failure attracts severe sanctions including fines or imprisonment.”
This development follows a recent altercation involving Senator Adams Oshiomhole and representatives of Air Peace regarding allegations of passenger extortion.
The disagreement intensified when Senator Oshiomhole reportedly missed a flight, attributing the situation to what he described as racketeering by airline personnel.
Although Air Peace claimed that the senator arrived late, Oshiomhole countered that he, along with a group of other frustrated passengers, witnessed airline staff prioritising late arrivals over those who were on time. Oshiomhole mentioned that approximately 20 to 30 passengers experienced similar issues, with airline staff reportedly demanding an additional fee to reschedule to an 8:30 AM flight.
