Recruitment, apply for PalmPay recruitment 2025 below.
Gatekeepers News reports that PalmPay provides a financial ecosystem that is open to as many people as possible, and that’s why the only requirement to access financial services from it is that the individual must have a smartphone. It has exclusively partnered with TECNO Mobile, Africa’s leading mobile phone brand with over 50% market share on the continent.
PalmPay is recruiting to fill the position below:
Customer Experience Specialist
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos| Nigeria.
Job Description:
End-to-End Product Ownership
- Design and optimize AIdriven customer service solutions (e.g., intelligent chatbots, voice response systems) for internet banking platforms 1421.
- Define product roadmap for customer support tools, focusing on efficiency and user satisfaction metrics。
Cross-Functional Collaboration
- Bridge technical (R&D/AI teams) and operational (customer support centers) requirements for seamless implementation.
Data-Driven Optimization
- Analyze user feedback and behavior data to refine self-service features and reduce human-agent dependency.
- Monitor key performance indicators (KPIs) such as first-call resolution rate and average handling time 2124.
Qualifications and Requirements:
Experience
- 1-3 years in fintech/digital product management, with focus on customer service systems.
- Proven experience in AI-powered support tools (e.g., NLP chatbots, sentiment analysis).
Hard Skills
- Proficiency in prototyping (Figma/Axure) and PRD documentation for complex workflows.
- Understanding of contact center technologies (IVR, CTI) and API integrations.
Deadline: Not Specified
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