Recruitment, apply for Stanbic IBTC Recruitment 2025 Below.
Gatekeepers News reports that Stanbic IBTC Bank is a full-service financial services group with a clear focus on three main business pillars – Corporate and Investment Banking, Personal and Business Banking and Wealth Management.
Stanbic IBTC Bank is recruiting to fill the position below:
Virtual Banker, Africa China Banking (ACB)
Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos| Nigeria.
Description:
- To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients.
- This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.
Qualifications and Requirements:
- B.Sc in Social Science or related field.
- Masters and Professional certifications can be an added advantage.
Experience:
- Mandarin speaking.
- 1 – 3 years of experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.
- Experience in telecommunications Support.
- Understanding of Stanbic IBTC’s products and services.
- Conceptual and practical knowledge of credit procedures, policies, and standards
- Computer literacy, particularly with Microsoft Word, Excel and Power Point
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Exploring Possibilities
Technical Competencies:
- Banking Process & Procedures
- Customer Understanding (Consumer Banking)
- Product Knowledge (Consumer Banking)
- Active Listening
- Query Resolution
Deadline: Not Specified
Disclaimer: Gatekeepers News gets job vacancies from advertising agencies and other sources to inform the public about employment opportunities. Gatekeepers News or any agent does not seek any payment in whatever form for prospective candidates to apply. We, therefore, implore you not to pay for any job vacancies because they are not for sale, and we are not responsible for any loss that may arise as a result of this.
