Recruitment, apply for Stanbic IBTC Recruitment 2025 Below.
Gatekeepers News reports that Stanbic IBTC Bank is a full-service financial services group with a clear focus on three main business pillars – Corporate and Investment Banking, Personal and Business Banking and Wealth Management.
Stanbic IBTC Bank is recruiting to fill the position below:
Officer, Client Service
Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos| Nigeria.
Description:
To ensure that the needs of clients, both existing and prospective, are adequately satisfied. To respond to clients’ queries received via telephone, emails or during meetings with walk-in clients.
Job Responsibilities
- Responsible for attending to walk-in and call-in clients and ensuring that their needs are adequately met in a professional, courteous and efficient manner.
- Providing error free and timely information to clients.
- Respond to clients’ enquiries via email within 24 hours.
- Cross-selling of products of the Group
- Responsible for ensuring that the Company’s products are not mis-understood by the clients.
- Direct development of client customized solutions
- Ensures that MUD – Material Unusual and Difficult transactions/clients are delegated upwards.
Qualifications and Requirements:
- University Degree in Economics, Business Administration or related fields
Experience
- Understanding of the capital market & its operations, products and services
- 2 – 3 years’ experience in the customer service industry/unit preferrably in a Stockbrocking firm.
Behavioural Competencies:
- Understanding People
- Articulating Information
- Interacting with People
- Establishing Rapport
- Exploring Possibilities
Technical Competencies:
- Banking Process & Procedures
- Customer Understanding
- Product Knowledge
- Active Listening
- Query Resolution
Deadline: Not Specified
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