Recruitment, apply for Stanbic IBTC Recruitment 2025 Below.
Gatekeepers News reports that Stanbic IBTC Bank is a full-service financial services group with a clear focus on three main business pillars – Corporate and Investment Banking, Personal and Business Banking and Wealth Management.
Stanbic IBTC Bank is recruiting to fill the position below:
Banker, Personal – Oyo
Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Oyo | Nigeria.
Description:
To proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition. To provide an efficient personal banking service and support to a portfolio of branch-based clients across the various segments. To achieve expansion, cost management and customer retention targets through a proactive call plan and active cross selling.
Key Responsibilities
- Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities
- Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities
- Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.
- Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals
- Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc)
Qualifications and Requirements:
- University Degree
Experience Required
- At least 3 years’ experience in retail banking and relationship management
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Exploring Possibilities
- Following Procedures
- Interacting with People
- Making Decisions
- Meeting Timescales
- Producing Output
- Showing Composure
- Understanding People
Technical Competencies:
- Active Listening
- Difficult Calls Management
- Electronic Communications & Devices
- Inbound Phone Statistics
- Query Resolution
- Telephone Caller Handling
Technology Digital Services Officer
Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos| Nigeria.
Description:
- Digital Channels applications support e.g. Internet Banking, Mobile Banking, USSD Banking, Electronic fund Transfer, Digital Lending, VAS (Airtime, Bill payment etc)
Qualifications and Requirements:
- BSc in IT / Computer Sciences
- Knowledge of Oracle SQL, MS SQL, Microsoft servers, Linux Administration, Microservices, Containerization and Kubernetes, Cloud Technology (AWS and Azure)
- Minimum 1-2 years experience in IT Operations or related field.
Additional Information
Behavioural Competencies:
- Generating Ideas
- Exploring Possibilities
- Taking Action
- Understanding People
- Embracing Change
Technical Competencies:
- Application Knowledge for Support
- Business Continuity Management
- Rollout Management
- Testing
- IT Support
Technology Digital Services Officer
Deadline: Not Specified
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