Recruitment, apply for Stanbic IBTC Recruitment 2025 Below.
Gatekeepers News reports that Stanbic IBTC Bank is a full-service financial services group with a clear focus on three main business pillars – Corporate and Investment Banking, Personal and Business Banking and Wealth Management.
Stanbic IBTC Bank is recruiting to fill the position below:
Consultant, Client Service
Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos| Nigeria
Description:
- To assist clients in the Private Banking Suite with their service requests, complaints and queries in order to deliver a positive client experience.
Job Responsibilities
- Assess client service requirements and resolve accordingly or routes them to the appropriate person or department for resolution
- Issue Debit cards, Credit Cards, pre-paid cards and Personal Identification Number (PIN) codes as per set procedure.
- Generate lead, build new and/or maintains existing customer relationships for walk-in clients.
- Receive and process customer requests for cheque books and debit cards, prepaid cards and credit cards including changing of ATM limits as per laid down procedure.
- Ensure procedures are followed to meet and maintain quality service levels and turn-around times. Strives for continuous service improvement.
Qualifications and Requirements:
- University Degree.
Experience Required:
- 1 – 2 years branch banking experience
- Knowledge of the bank’s products, compliance procedures and regulations governing the management of financial services.
Additional Information:
Behavioural Competencies:
- Checking Things
- Developing Expertise
- Establishing Rapport
- Examining Information
- Following Procedures
- Interacting with People
- Meeting Timescales
- Showing Composure
- Team Working
- Thinking Positively
- Understanding People
- Upholding Standards.
Technical Competencies:
- Active Listening
- Application & Submission Verification (Business Banking)
- Client Servicing
- Difficult Calls Management
- Query Resolution.
Apply
Deadline: Not Specified
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