Recruitment, apply For First Excelsia Recruitment 2026Below
Gatekeepers News reports that First Excelsia Professional Services is a firm of highly versatile and renowned Human Resources, Organisational Development, and Management consultants. The firm commenced operations in 2015 and currently has a team of consultants that have successfully managed numerous Organisational Development, Human Resources and Management Consulting projects in varying leadership capacities across all sectors of the Nigerian Economy.
First Excelsia is recruiting to fill the position below:
Customer Service Representative
Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos| Nigeria
Description:
- Our client is seeking a professional, and customer-focused Customer Service Representative to deliver exceptional support by responding to customer inquiries, resolving complaints, and ensuring a seamless customer experience.
- The ideal candidate will serve as the primary point of contact for clients, work collaboratively with internal teams to resolve issues, and maintain accurate records to support efficient service delivery and customer satisfaction.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
- Resolve customer complaints efficiently while ensuring a positive customer experience.
- Process customer requests and provide accurate information about the company’s logistics services.
- Build and maintain strong customer relationships to promote loyalty and long-term satisfaction.
- Coordinate with operations and other internal departments to resolve customer issues in a timely manner.
- Monitor customer requests and follow up to ensure complete resolution.
- Maintain accurate records of customer interactions, complaints, and service requests.
- Prepare regular customer service reports and escalate recurring issues where necessary.
- Ensure compliance with company service standards and customer service procedures.
- Identify opportunities to improve customer experience and recommend process improvements.
Qualifications and Requirements:
- Bachelor’s Degree in Business Administration or related field.
- 1–2 years of customer service experience, preferably within the logistics, transportation, or service industry.
- Must be between 21 and 35 years of age.
- Must be able to drive and possess a valid driver’s licence.
- Must be confident driving independently, preferably within Lagos.
- Must be computer savvy with excellent proficiency in Microsoft Excel and other Microsoft Office applications.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer relationship management skills.
- Excellent problem-solving abilities with a proactive approach to handling customer concerns.
- Ability to multitask, prioritize responsibilities, and work effectively under pressure.
How to Apply
Interested and qualified candidates should send their CVs and Cover Letters to: talentsearch@firstexcelsia.com using “Customer Service Representative” as the subject of the email.
Deadline: August 29, 2026
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