Recruitment, apply for Norrenberger recruitment 2024 below.
Gatekeepers News reports that Norrenberger is an Integrated Financial Services Group (Licensed & Regulated by the Central Bank of Nigeria (CBN) and the Securities & Exchange Commission (SEC) that operates a customer-focused business model offering clients a comprehensive range of financial products& services including Funds & Investment Management, Structured & Alternative Finance, SME Funding, Foreign Exchange and Business Advisory Services.
Front Desk Officer
Job Specifications:
Full Time
Required Qualifications: BA/BSC/HND
Location: Abuja | Nigeria.
Job Description:
As Front Desk Officer, you will be responsible for greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities.
Responsibilities
- Responsible for managing the ambience of the Front Office/Reception area as well as Meeting Rooms.
- Responsible for warmly receiving guests in the office.
- Receive, sign for, and distribute mails and delivered packages from courier companies or other sources.
- Management of e-mail correspondences and enquiries from internal and external clients via the Client Service group e-mail address.
- Responsible for handling incoming calls to the official telephone number from clients, prospects and vendors.
- Implementation of developed service standards to ensure that clients’ confidence in Norrenberger’s understanding of their specific requirements and objectives is maintained.
- Receive and log client complaints, determine the cause of the complaint, explain possible resolutions to the client, follow up with responsible internal parties to ensure resolution and escalation to the Unit Lead where necessary.
- Responsible for managing client birthday information and contacting clients on their special days to aid bonding of the organization to clients.
- Responsible for handling client and prospect enquiries via the online chat platform.
- Attract potential clients by answering product and service questions, and suggesting the best suited products/services to meet the client’s objectives
Qualifications and Requirements:
- A Degree in Business Administration, Customer Service, Banking, and the Finance sector is often preferred.
- Minimum of five (2-4) years experience in client service and Admin in the banking or finance sector
- Experience in communication, customer relationship management, or administrative studies will be advantageous.
- While not always required, certifications related to customer service or front desk management may enhance qualifications.
Method of Application
Interested and qualified candidates should send their updated CV and include a link to their LinkedIn profile in their application to: recruitment@norrenberger.com using the Job Title as the subject of the email.
Deadline: June 15, 2024
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