Central Bank of Nigeria (CBN) has announced the establishment of designated contact points for bank customers to report issues related to Automated Teller Machines (ATMs).
Gatekeepers News reports that this includes reporting instances where ATMs are out of cash or experiencing difficulties in processing over-the-counter withdrawals.
In a circular released on Tuesday, signed by Solaja Olayemi, the acting director of currency operations, and Isa-Olatinwo Aisha, the acting director of branch operations, the CBN outlined these designated lines to assist customers in resolving their banking challenges effectively.
“Please refer to the various engagements and interventions from the Central Bank of Nigeria (CBN) on the above subject aimed at addressing efficient and optimal currency circulation in the economy,” CBN said.
“As part of these ongoing efforts, we would like to draw your attention to the following directives and Guidelines:
“Deposit Money Banks (DMBs): DMBs are directed to ensure efficient cash disbursement to customers Over-the-Counter (OTC) and through ATMs as the CBN will intensify its oversight roles to enforce this directive and ensure compliance.
“General Public Reporting: Members of the public who are unable to obtain cash Over-the-Counter or through ATMs at DMBs, are encouraged to report these instances using the designated reporting channels and format provided below.
“This will assist CBN in addressing issues hindering the availability of cash and further improve currency circulation.”
To make a report of a bank branch or ATM not dispensing cash, the CBN said affected customers are to provide the relevant details which include, “account name/name of the DMB/amount /time and date of Incident(s) amongst others via the following dedicated channels”.
“Phone Call: Designated phone number(s) of the CBN branch in the state where the incident(s) occurred,” the apex bank said.
“Email: or send an email of the incident to the designated email address for the state in which the incident(s) occurred.”
