On Friday, British Airways had to deny boarding to 58 passengers on its flight from Abuja to London due to a malfunctioning door.
Gatekeepers News reports that Michael Achimugu, the spokesperson for the Nigeria Civil Aviation Authority (NCAA), provided details about the incident in a post on X.
He said after a faulty door was discovered, “the seats around the door had to be kept unoccupied for safety reasons”.
The NCAA official said the incident occurred on Friday morning on BA052 ABV-LHR, asking affected passengers to file for compensation.
“Hotel accommodation has been provided, and 28 passengers opted to return home, while 30 accepted the offer,” he said.
“Affected passengers can file for compensation. Arrangements are being made to airlift them tomorrow morning.”
He stressed that the first resort “in situations like this is to locate the NCAA Consumer Protection Officers at the terminal, and they will ensure that your right to care is protected (if the airline delays)”.
