Recruitment: Apply For Opay Nigeria Recruitment 2026

Recruitment, apply for Opay Nigeria recruitment 2025 below.

Gatekeepers News reports that Opay is a one-stop mobile-based platform for payment, transportation, food & grocery delivery, and other important services in your everyday life.

Opay Nigeria is recruiting to fill the following positions:

Data Analyst

Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos| Nigeria.

Description:

Role Focus: Customer Service & Operations Data Analysis

Key Responsibilities

Collect, clean, and analyze customer service and call center data
Use Excel for data processing, reporting, and basic visualizations..
Track and monitor key operational metrics such as call volume, issue categories, resolution time, and response rates.
Identify trends and generate insights to support operational and service improvement decisions.
Prepare clear summaries and reports for stakeholders.

Qualifications and Requirements:

Strong proficiency in Excel (formulas, pivot tables, data handling).
Solid analytical and logical thinking skills.
Ability to translate data into clear, actionable insights.
Strong interest in understanding business and operational performance through data.

Operations Support – Quality & Process (2 Headcounts)

Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos| Nigeria.

Description:

Conduct quality assurance reviews on customer interactions (calls, chats, tickets).
Identify service gaps, risks, and opportunities for improvement.
Support the optimization of customer service processes and quality standards.
Provide structured feedback with a strong customer-centric perspective.
Assist in building and documenting service guidelines and best practices.

Qualifications and Requirements:

Strong customer service mindset and empathy.
Good attention to detail and problem-identification skills.
Structured thinking with an interest in quality and process improvement.
Willingness to contribute to service standard development and monitoring.

Operations Support (2 Headcount)

Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos| Nigeria.

Description:

Role Focus: Call Center Operations & Coordination

Key Responsibilities

Support day-to-day call center operational activities.
Assist with the execution of service initiatives and operational projects.
Coordinate with internal teams to support issue resolution and service delivery.
Learn and understand end-to-end call center operations through hands-on involvement.

Qualifications and Requirements:

Strong interest in customer service and operations.
Curious, proactive, and willing to learn the call center environment..
Good communication and task execution skills.
Open to starting from foundational operational responsibilities.

Jobs at Opay Microfinance Bank

Deadline: February 20, 2026

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