Nigerian Electricity Regulatory Commission (NERC) has ordered electricity distribution companies (DisCos) to compensate eligible Band A customers who experienced inadequate power supply due to generation constraints between February and March 2026.
Gatekeepers News reports that the directive followed significant electricity generation shortfalls that prevented some DisCos from meeting the minimum service levels promised to customers under the Band A tariff category.
According to NERC, the disruptions were largely caused by insufficient gas supply to power plants and the vandalism of critical gas and transmission infrastructure. The commission noted that these factors were beyond the direct control of the distribution companies but nevertheless affected the quality of service received by customers.
Under the directive, affected customers are to receive compensation in line with existing regulatory provisions governing service delivery and customer protection. NERC also instructed DisCos to review the performance of affected feeders and ensure compliance with service commitments tied to their tariff classifications.
Band A customers, who pay higher electricity tariffs, are expected to receive a minimum of 20 hours of electricity supply daily. The compensation order comes amid growing complaints from consumers over poor power supply despite the premium tariffs paid by customers in the category.
The latest directive is part of NERC’s efforts to strengthen accountability in the electricity sector and ensure that consumers receive the level of service for which they are billed.
