Recruitment, apply for PalmPay recruitment 2023 below.
Gatekeepers News reports that PalmPay provides a financial ecosystem that is open to as many people as possible, and that’s why the only requirement to access financial services from it is that the individual must have a smartphone. It has exclusively partnered with TECNO Mobile, Africa’s leading mobile phone brand with over 50% market share on the continent.
PalmPay is recruiting to fill the following position:
1.) Customer Service Representative
Job Specifications:
Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria
Job Description:
- Manage inbound customer communications – Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success – Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge – Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM – Record customers interactions in internal system for cross-functional awareness and relationship development.
- Assist customers with any queries they may have via calls, email, chat and/or social media
- Represent the brand in a professional and friendly manner
- Empathize with and prioritize customer needs, escalating issues to internal teams as appropriate
- Demonstrate ownership in documenting and resolving customer issues
- Ability to multi-task on assigned tasks
Qualifications and Requirements:
- Bachelor’s Degree or equivalent
- 0 – 1+ years proven experience in supporting client success
- Excellent written and verbal communication skills
- Understanding of financial services and smartphone apps.
Remuneration
- Basic Pay – N50,000 per month.
- KPI – N20,000.
How to Apply
Interested and qualified candidates should click here to apply
Deadline: March 10, 2023
Disclaimer: Gatekeepers News gets job vacancies from advertising agencies and other sources to inform the public about employment opportunities. Gatekeepers News or any agent does not seek any payment in whatever form for prospective candidates to apply. We, therefore, implore you not to pay for any job vacancies because they are not for sale, and we are not responsible for any loss that may arise as a result of this.
