Recruitment, apply for Contact Centre Agent recruitment 2021 below.
Gatekeepers News reports that ConSol, a premier provider of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria, is recruiting to fill the position below:
Job Title: Contact Centre Agent
Location: Lagos
Employment Type: Contract
Salary: N40,000 monthly.
Deadline: 3rd December, 2021.
Job Description
- Handle customer complaints or enquiries via telephone, emails, chats or text messages.
- Provide customers with needed information and support
- Make outbound calls.
- Receive inbound calls
- Ensure that customers/callers are satisfied.
- Gather information from customers.
- Consistently ensure call(outbound/inbound) quality
- Contributes to team effort by accomplishing related results as needed.
- Exhibiting competent product Knowledge.
- Promote good listening skills.
- Manage length of calls.
- Utilize computer technology to handle a high volume of calls
- Work closely with Team leads, supervisors and call centre managers to ensure synergy and all-time customer satisfaction
- Adherence to call script and call centre policies.
- Compile reports.
Qualifications
- Interested candidates should possess a Bachelor’s Degree / OND / HND / FSLC qualification
- Minimum of 0 – 2 years relevant work experience.
- Working knowledge of appropriate CRM software and understanding of the Contact centre industry.
How to Apply
Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the mail.
Note
- Only applicants living within the following axis will be considered:
Oshodi / Ilupeju / Mushin
Ilasa / Cele / Isolo / Okota / Ajegunle
Gbagada / Bariga / Somolu / Oworoshoki / Anthony
Yaba / Onipanu / Palmgroove / Fadeyi
Surulere
Maryland
Ojota / Ogudu / Ketu.
