Recruitment: Apply For Contact Centre Agent Recruitment 2021

Recruitment, apply for Contact Centre Agent recruitment 2021 below.

Gatekeepers News reports that ConSol, a premier provider of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria, is recruiting to fill the position below:

Job Title: Contact Centre Agent

Location: Lagos
Employment Type: Contract

Salary: N40,000 monthly.

Deadline: 3rd December, 2021.

Job Description

Handle customer complaints or enquiries via telephone, emails, chats or text messages.
Provide customers with needed information and support
Make outbound calls.
Receive inbound calls
Ensure that customers/callers are satisfied.
Gather information from customers.
Consistently ensure call(outbound/inbound) quality
Contributes to team effort by accomplishing related results as needed.
Exhibiting competent product Knowledge.
Promote good listening skills.
Manage length of calls.
Utilize computer technology to handle a high volume of calls
Work closely with Team leads, supervisors and call centre managers to ensure synergy and all-time customer satisfaction
Adherence to call script and call centre policies.
Compile reports.

Qualifications

Interested candidates should possess a Bachelor’s Degree / OND / HND / FSLC qualification
Minimum of 0 – 2 years relevant work experience.
Working knowledge of appropriate CRM software and understanding of the Contact centre industry.

How to Apply
Interested and qualified candidates should send their Resume to: apply@consollimited.com using the Job Title as the subject of the mail.

Note

Only applicants living within the following axis will be considered:

Oshodi / Ilupeju / Mushin
Ilasa / Cele / Isolo / Okota / Ajegunle
Gbagada / Bariga / Somolu / Oworoshoki / Anthony
Yaba / Onipanu / Palmgroove / Fadeyi
Surulere
Maryland
Ojota / Ogudu / Ketu.