Recruitment, apply for Kuda Bank recruitment 2022 below.
Gatekeepers News reports that Kuda bank is a full-service, app-based digital bank. The bank’s mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world.
Kuda bank is recruiting to fill the positions below:
1.) Quality Assurance Specialist
Location: Lagos
Responsibilities
- Participate in the design of interaction monitoring formats and quality standards regularly updating where required
- Conduct timely and objective performance evaluations across all the interaction channels within the CX team
- Provide quality evaluations via remote monitoring of calls (recorded and live calls), live chats, emails, social media channels, ensuring quality delivery on every Analyst-customer interaction
- Use quality monitoring data management tools to compile and track performance at team and individual level
2.) Call Centre Agent – Live Chat
Location: Lagos
Responsibilities
- Act as the first point of contact to customers working across multiple interaction channels.
- Resolve customer issues within the scope of existing service levels
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Follow communication procedures, guidelines, and policies while resolving customers’ complaints through multiple channels.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
3.) Call Centre Agent – Email
Location: Lagos
Responsibilities
- Act as the first point of contact to customers working across multiple interaction channels.
- Resolve customer issues within the scope of existing service levels
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Follow communication procedures, guidelines, and policies while resolving customers’ complaints through multiple channels.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
4.) Call Centre Agent – Voice
Location: Lagos
Responsibilities
- Proactive sale of the bank’s products and services via the telephone
- Meet predefined sales and cross – sell targets
- Attend to customer enquiries about the bank’s products and service offerings
- Carry out onboarding calls to assess the level of service satisfaction and cross-sell opportunities
- Build relationships, earn trust and buy–in from customers in order to get referral business and retain customer loyalty.
- Follow up on sales lead to ensure fulfilment
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