Recruitment, apply for StreSERT recruitment 2023 below.
Gatekeepers News reports that StreSERT is a professional services organisation that offers quality stress-free solutions to corporate organisations. It offers business support and integrated solutions in different areas that ensure business objectives are achieved.
StreSERT is recruiting to fill the position below:
Service Executive
Job Specifications:
-
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria.
Job Description:
A Service Executive will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Duties and Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Qualifications and Requirements:
-
- Proven customer support experience or experience as a Client Service Representative
- BSC/HND with minimum of an Upper Credit
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Numeracy and data analytics skills
- Ability to multi-task, prioritize, and manage time effectively
Salary
- Monthly Take Home– N140,000
Method of Application
Interested and qualified candidates should forward their CVs to: [email protected]using the position as the subject of the email
Deadline: December 1, 2023
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