Recruitment, apply for GIG Logistics recruitment 2024 below.
Gatekeepers News reports that GIG Logistics is a member of The GIG Group and prides itself as Nigeria’s leading logistics company. Incorporated in 2012 and headquartered in Lagos, Nigeria, GIG Logistics leverages technology to gain a competitive advantage.
GIG Logistics is recruiting to fill the position below:
Customer Experience Officer
Job Specifications:
Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria.
Job Description:
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- Sell bus ticket at GIGM terminals to walk in guest
- Make and/or change travel reservation for walk in guest using the online booking system
- Create and maintain guest reservation records
- Announce arrival and departure information using the public address system
- Assist in guest luggage check in
- Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
- Adhere to the company’s policy on guaranteed reservations and no-shows.
- Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
- Resolve service problem by clarifying the guest complaint via phone, email and in person
- Forward booking/traveling reschedule request to the concerned unit
- Serve guests by providing service information related to travelling schedule, fare and payment
- Promote the online booking, app downloads and other products and services of the company to customers.
Qualifications and Requirements:
- Minimum of Bachelor’s Degree or HND in any relevant discipline
- Minimum of two (2) years of cognate experience in Customer Service / Care.
Skills
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- Excellent Customer Service
- Effective Written and Verbal Communication
- Computer Literacy
- Exceptional time management.
- Problem-Solving Skills
- Neat and Professional Appearance
- Outstanding interpersonal skills.
- Ability to Stay Calm Under Pressure
- Organized and Detail-Oriented
- Able to Work a Flexible Schedule.
How to Apply
Interested and qualified candidates should send their CVs to: [email protected] using the Job Title as the subject of the mail.
Deadline: June 9, 2024
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