Recruitment, apply for Maersk Group recruitment 2024 below.
Gatekeepers News reports that Maersk is a shipping company, active in ocean and inland freight transportation and associated services, such as supply chain management and port operation. Maersk has been the largest container shipping line and vessel operator in the world since 1996.
Maersk is recruiting to fill the position below:
Customer Experience Agent
Job Specifications:
Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria.
Job Description:
- Updating/creating customer specific IOP’s.
- Adhering to the standard process and customer specific IOP’s and monitor respective KPI’s.
- Be the primary point of contact for assigned IDC & Reefer customers and act as an advocate for the customer internally.
- Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders.
- Identify and execute up-selling opportunities.
- Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires.
- Own customer experience. Lead the team to achieve best-in-class Customer Experience.
- Proactively involve in project roll-out and actively seek out continuous improvement opportunities.
Qualifications and Requirements:
- Minimum BSc or master’s degree /MBA in Marketing, Sales, or Business-related course.
- Minimum 2 years of experience in customer service or sales.
- Experience in shipping/logistics industry will be preferred. Must be willing to learn fast.
- Proficient use of Microsoft office tools i.e., excel, word and power point etc.
- Fluent in English (written and oral).
- Strong interpersonal and communication skills.
- Passion for Customer Experience.
- Pro-active person with a service-oriented mindset.
- Dedicated, decisive and result orientated with a can-do attitude.
- Likes to get it right the first time and can look ahead to avoid issues from happening.
- Good process understanding and digital proficiency.
- Comfortable with working with multiple items at the same time whilst keeping quality in focus.
- Well organized, efficient, and effective.
- An excellent team player.
- Good moral compass and ability to work the Company’s values.
Deadline: Not Specified
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