Recruitment, apply for Aspom Travel Agency recruitment 2024 below.
Gatekeepers News reports that the Aspom Travel Agency is a great travel deal company incorporated on the 2nd of February 2012 to provide support to people who want to travel to any country in the world and also helps companies who want to organise a group tour for their staff without stress.
Aspom Travel Agency is recruiting to fill the position below:
Ticketing Officer
Job Specifications:
Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria
Job Description:
- Providing customer service: Assisting customers with their travel plans, answering their questions, and providing travel suggestions.
- Making reservations: Booking airline tickets, hotel rooms, rental cars, and other travel arrangements for customers.
- Handling inquiries: Addressing customer inquiries about airline regulations, travel policies, and resolving any issues or problems that may arise.
- Managing bookings: Ensuring accurate and timely booking of flights, hotels, and other travel services.
- Coordinating with airlines and other travel providers: Collaborating with airlines, hotels, and other travel providers to secure the best travel options for customers.
- Processing payments: Collecting payments from customers and issuing tickets and receipts.
- Providing travel information: Offering information on flight schedules, travel itineraries, visa requirements, and other relevant travel details.
- Maintaining records: Keeping accurate records of bookings, payments, and customer information.
- Handling cancellations and refunds: Assisting customers with cancellations, changes, and refund requests, following the appropriate procedures.
- Resolving customer complaints: Addressing customer complaints and concerns in a professional and timely manner.
Qualifications and Requirements:
- High school diploma or equivalent; a degree in travel and tourism or a related field is a plus.
- Previous experience in a travel agency, airline ticketing, or a similar customer service role is preferred.
- Proficiency in using computerized reservation systems (CRS) such as Amadeus is a must, minimum of 1year hands on experience.
- Strong communication and interpersonal skills, with a customer-focused approach.
- Excellent attention to detail and problem-solving abilities.
- Familiarity with international travel regulations, visa requirements, and travel documentation.
- Basic knowledge of geography and airline industry trends.
- Ability to work in a fast-paced environment, handle multiple tasks, and adapt to changing priorities.
- Proficiency in computer applications, including Microsoft Office Suite.
Physical Requirements:
- Ability to work in an office environment, including extended periods of sitting and computer use.
Salary Range: ₦100,000 – ₦150,000/month
Deadline: November 30, 2024
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