Nigeria Civil Aviation Authority (NCAA) has warned that it will no longer condone airlines selling tickets to passengers, only to transport them partway and then deport them due to visa or travel restrictions.
Gatekeepers News reports that NCAA issued the warning in a statement on Wednesday by Michael Achimugu, its director of consumer protection and public affairs.
The agency noted that the situation is causing significant distress to passengers and tarnishing the image of Nigeria’s aviation industry.
The statement reads, “The Nigeria Civil Aviation Authority (NCAA) has received several complaints about airlines selling tickets to passengers, only to airlift them halfway to their destinations and deport them back to Nigeria.”
“These actions, which involve the refusal of boarding/entry at intermediate/transit stops to some Nigerians due to visa/travel restrictions are causing significant distress to passengers and tarnishing the reputation of the aviation industry in Nigeria.”
NCAA added that such practices are completely unacceptable, as it is the responsibility of airlines to notify passengers about any potential barriers to their admissibility at their destination before they commence their travel.
It said, “Passengers should not be put in a position where they are denied entry or returned to Nigeria only on arrival at intermediate/transit stops.”
“In line with the provisions of Nigeria Civil Aviation Regulations 2023 Part 19.21.1.1, all airlines and their agents shall ensure that passengers are informed of any potential admissibility issues or travel restrictions in advance of their departure.”
“Airlines must take appropriate measures to screen and provide passengers with accurate, up-to-date information regarding their travel documents and visa requirements before issuing a ticket and proceeding to board them.”
Effective immediately, the NCAA announced that any airline engaging in such practices would face regulatory action, which could include fines, suspension of operations, or other appropriate penalties
The agency urged all international airlines operating in Nigeria to adhere to these regulations to uphold the integrity of the aviation sector and ensure the safety and satisfaction of Nigerian travelers.
