Guaranty Trust Bank (GTB) has informed its customers about an impending migration of its core banking application system to a new one, which will temporarily disrupt banking services.
Gatekeepers News reports that the transition to a new and robust suite of Finacle Core Banking Application Systems is scheduled to begin on Friday, October 11, 2024, and is expected to be completed by Monday, October 14, 2024.
According to a notice issued by the bank, all GTBank branches nationwide will close early to customers at noon on Friday, October 11th, and will reopen at 9:00 a.m. on Monday, October 14th.
Also, the bank’s digital banking services will temporarily be disrupted for 11 hours, starting at 10:00 p.m. on Sunday, October 13th, and ending at 9:00 a.m. on Monday, October 14th.
During this period, the Bank said its customers will still be able to perform limited transactions via GTBank’s digital channels, including transfers, bill payments, and airtime/data purchases, while other services will be unavailable.
GTBank, in its notice, explained that the transition was part of its commitment to bringing meaningful improvements to the lives of its customers by leveraging technology.
“Overall, this transition will allow us to drive digital transformation to achieve insights-driven and frictionless interactions at all our Customer Touchpoints; enhancing the quality of customer experience we can deliver to you.
“We will keep you updated on our progress as we work towards making your banking experience simpler.
“We apologise for every inconvenience this may cause and ask for your understanding.”
