Gatekeepers News reports that Avetium Consult is a leading Business Technology Solutions (BTS) and Business Process Outsourcing (BPO) company based in Lekki, Lagos, Nigeria. The company, founded in 2017, specializes in providing secure, scalable services across various sectors, including finance, healthcare, and telecommunications.
It offers a professional, hybrid, and flexible work environment, providing opportunities for professional development and career growth. Employees gain exposure to a diverse range of business technology solutions and global partnerships, with a company culture that encourages innovation and teamwork.
Avetium Consult Limited is recruiting to fill the position below:
Customer Service Representative (Spanish and Portuguese Language)
Specifications:
- Full Time
- Required Qualifications: OND – NCE
- Location: Lagos| Nigeria
Description:
- Handle inbound and outbound customer calls professionally and efficiently.
- Communicate fluently with customers in the selected language
- Respond to customer enquiries, complaints, and requests promptly.
- Provide accurate information on products, services, and processes.
- Resolve customer issues or escalate complex matters appropriately.
- Maintain accurate records of customer interactions and transactions.
- Follow approved call scripts, procedures, and quality standards.
- Achieve assigned call centre KPIs, including service quality, productivity, and customer satisfaction.
- Maintain confidentiality of customer and company information.
- Participate in required training and coaching sessions.
- Perform other duties as assigned by the Team Lead.
Qualifications and Requirements:
- Minimum of OND/NCE or equivalent qualification.
- Fluency in Spanish or Portuguese is a key requirement
- Previous experience in a call centre, customer service, or BPO environment is an advantage.
- Strong communication and interpersonal skills.
- Good listening, problem-solving, and customer-handling skills.
- Proficiency in using computers and basic customer service applications.
- Ability to work under pressure and meet performance targets.
- Ability to work effectively in a team and adapt to shift schedules.
Remuneration
Attractive.
Job Location: Mainland, Lagos
Remuneration: 150K net
Apply
Deadline: Not Specified
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