Recruitment: Apply For Evans Industries Recruitment 2025

Recruitment, apply for Evans Industries recruitment 2025 below.

Gatekeepers New s reports that Evans Industries is a manufacturing company, established over 20 years ago with the purpose to develop high-quality home and personal care products at an affordable price.

Evans Industries is recruiting to fill the position below:

Customer Service Officer

Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos| Nigeria.

Description:

Establish and maintain strong, positive relationships with existing clients.
Respond promptly, efficiently, and satisfactorily to customer inquiries and issues across email, phone, and social media.
Identify opportunities to elevate the customer experience, and provide actionable feedback to relevant internal teams.
Analyze customer data to uncover patterns and insights, using these findings to inform customer relationship management (CRM) strategies
Collaborate with marketing, sales, logistics, and product development teams to optimize the customer journey.
Support customer retention initiatives, including tailored marketing campaigns and loyalty programs.
Monitor customer feedback, identifying areas for product or service enhancement.
Stay abreast of industry trends and CRM best practices to continuously optimize processes

Qualifications and Requirements:

Bachelor’s degree in Business, Marketing, Communications, Customer Relationship Management, or a related field
Minimum 2 years of experience in customer service, account management, or customer relationship roles
Proven experience developing and executing customer relationship strategies that drive satisfaction and retention
Strong analytical and problem-solving skills: ability to analyze customer data and apply insights to improve experience
Excellent interpersonal and communication skills, both written and verbal, to collaborate across internal teams
Ability to use ERP, advanced Excel to analyze data

How to Apply for the Customer Service Officer Job at Evans Industries

Interested and qualified candidates should forward their CVs to: careers@evansng.com using the position as the subject of the email.

Deadline: August 16, 2025

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