Recruitment, apply for Citibank recruitment 2024 below.
Gatekeepers News reports that Citibank is the consumer division of financial services multinational Citigroup. Citibank was founded in 1812 as the City Bank of New York and later became the First National City Bank of New York. The bank has 2,649 branches in 19 countries, including 723 branches in the United States and 1,494 branches in Mexico operated by its subsidiary Banamex.
Citibank is recruiting to fill the following position;
Trade Client Service Analyst
Job Specifications:
Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria.
Job Description:
- The Trade Client Service Analyst is a specialist in Trade Products who works one-on-one with clients to identify their business needs and assist them with their day-to-day Trade transactions.
- The Trade Client Service Analyst will also take end-to-end ownership of the Trade Transactions for their clients, inclusive but not limited to inquiries, investigations, quality and timeliness of service. This is to ensure the provision of the best-in-class Customer Service experience to our clients
Responsibilities
- Collaborate with internal teams as the processing teams to facilitate processing of trade transactions
- Attending to Customer calls/emails for handling/responding to Customer Queries; resolving exceptions raised by operations team.
- Participates in Monthly in- Country Service meetings.
- Tracking & monitoring of priority transactions to ensure transactions are processed within specified TAT
- Monitor exception to client transactions, informing the client, follow-up for resolution and liaising with operations to complete processing.
- Following up with different stakeholders i.e. the Offshore Banks, Business/Coverage teams, Products Team, Risk Units and the Clients, for timely resolution of pending transactions.
- Provide transaction-based guidance to the client for operational and other requirements
- Attend to queries and inquiries from the client and providing them timely update on transaction status
- Escalating any challenges/delays in processing to Branch, Relationship and Product Teams
- Proactively calling customers to obtain feedback on a regular basis
- Proactive periodic Report rendition to all trade clients (Weekly/Monthly)
- Staying on top on Industry trends and regulatory policy changes that impact the trade clients
Qualifications and Requirements:
- Candidates should possess a Bachelor’s / University Degree or equivalent experience with relevant experience
- Demonstrated experience with cash management processing and transaction services.
Deadline: Not Specified
Disclaimer: Gatekeepers News gets job vacancies from advertising agencies and other sources to inform the public about employment opportunities. Gatekeepers News or any agent does not seek any payment in whatever form for prospective candidates to apply. We, therefore, implore you not to pay for any job vacancies because they are not for sale, and we are not responsible for any loss that may arise as a result of this.
