Recruitment, apply for Speedaf recruitment 2026 below.
Gatekeepers News reports that Speedaf is a joint-venture company formed from the YIWILL HOLDINGS and ZTO in 2019 and it is currently building an intra-Africa and China-Africa service network to support air, road, and sea transportation to be the leading diversified integrated logistics solution provider between China and Africa.
Speedaf is recruiting to fill the position below:
Customer Service Supervisor
Specifications:
- Full Time
- Required Qualifications: OND – BA/BSC/HND
- Location: Lagos| Nigeria.
Description:
- The Customer Service Supervisor will oversee daily customer service operations, manage call-handling teams, and serve as the primary escalation point for key accounts. The role requires strong experience in logistics or express delivery, excellent communication skills, and the ability to ensure fast resolution of customer issues while maintaining Speedaf’s service standards.
Key Responsibilities
- Supervise and coordinate customer service agents handling inbound and outbound calls
- Monitor call quality, response time, and resolution rates to meet service KPIs
- Handle escalations related to delivery delays, lost shipments, returns, and complaints
- Manage and maintain relationships with key corporate and high-volume accounts
- Provide timely updates to key accounts on shipment status and service issues
- Collaborate with operations, dispatch, and hub teams to resolve customer concerns
- Prepare daily and weekly customer service performance reports
- Train, coach, and motivate customer service staff to improve service quality
Qualifications and Requirements:
- HND/Bachelor’s degree in Business Administration or related field
- Minimum of 3–5 years experience in customer service within logistics, courier, or e-commerce
- Proven experience managing call-center operations
- Strong knowledge of key account management and client relationship handling
- Excellent communication, problem-solving, and leadership skills
- Ability to work under pressure in a fast-paced logistics environment
- Proficiency in CRM systems and basic reporting tools
How to Apply for the Customer Service Rep Job at Speedaf Nigeria
Interested and qualified candidates should send their applications to: recruitment@speedaf.com using “Customer Service Supervisor” as the subject of the mail.
Deadline: February 15, 2026
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