United Nigeria Airlines (UNA) has suspended one of its staff members following allegations of unprofessional conduct involving a passenger with reduced mobility, Ms. Doris Akonanya.
Gatekeepers News reports that in a statement issued by the airline’s spokesperson, Chibuike Uloka, the incident reportedly occurred during check-in for flight UN0526 from Abuja to Yenagoa on March 30, 2026.
According to the airline, it received an incident report detailing the alleged mishandling of the passenger and described the matter as one it takes “very seriously.”
The airline stressed that the safety, dignity, and well-being of passengers remain a top priority, noting that it operates a zero-tolerance policy against misconduct, discrimination, or abuse — particularly in cases involving passengers who require special assistance.
UNA said the staff member involved would remain suspended while a full investigation is carried out.
It added that relevant parties are being engaged to determine the facts, with a promise that appropriate disciplinary measures would follow in line with the airline’s policies.
“We sincerely apologise to Ms. Akonanya and her family for the distress this incident has caused.
“This experience does not reflect our ethics, values, vision, or the standard of service we are committed to delivering,” the airline said in the statement.
Uloka also explained that the airline has maintained direct communication with the passenger and her family, offering apologies and addressing their concerns while keeping them updated on the ongoing investigation.
The airline further assured the public that it would strengthen staff training, operational processes, and oversight mechanisms to prevent a recurrence of similar incidents.
UNA also thanked members of the public for their concern and understanding as investigations continue.
